Commexfx Review – Customer Satisfaction

CommexFX is first and foremost a CySEC regulated investment firm offering a pure ECN/STP trading environment with no dealing desk and price manipulation and access to real time prices. However, the company’s pursuit of excellence is not limited to regulation and modern trading tools. The fundamentals of our success are builded upon the ideology behind the way we work and the way we provide service to our valuable clients.

Unlike any previous CommexFX reviews, this one will not expand on the trading environment, platforms and CommexFX partnerships; it will concentrate on the root causes that drive all the aforementioned aspects to success. To clarify, CommexFX’s core ideology is divided into two categories. Firstly, the way we work as a team and secondly the way we work for our clients.

To start with, we will explain how we work within the team because we believe that this is essential for the achievement of high quality service. The CommexFX team prioritizes values such as mutual respect, reciprocal communication, teamwork and hard work. All employees, including management respect each other’s personality and work. The working environment is a multicultural one as it accommodates employees from different parts of the world. The CommexFX team is working in harmony as one, everyone accepts and respects each other’s differences, culture and beliefs.

Additionally, we highlight the importance of reciprocal communication as it is thought to be substantial to the progress of the company. All departments constantly communicate internally and every week all departments meet to communicate how the work is flowing and discuss solutions to various challenges. The latter value contributes to the development of teamwork, as it is of great importance for us to help each other and climb the ladder of success together. At CommexFX, a successful employee should not only perform at what he/she does but has to care for the rest of the team members’ jobs and help when necessary.

All the above traits bring us to the most important one, hard work. Hard work is significant to ensure the best quality and high standards of service provided to the clients. When it comes to the clients’ investment, we never rest.

How is the ideology behind our work interrelated with the way we deal with clients?

The same way we communicate within the team, and the same virtues we apply for our colleagues, we do apply to our relationship with the clients. Each client is treated as V.I.P regardless of their experience or volume of investment. We listen to your inquiries carefully and we do our best to ensure customer satisfaction. The CommexFX team respects, communicates effectively with clients and works hard to deliver.

This CommexFX review, it is just a description of the work implemented by all our departments (Back Office, Accounting, HR, RTO, Customer Support, Management, Sales, Marketing, IT, Front Office) to ensure customer satisfaction and quality service. If you wish to experience the level of our standards, please do so by emailing us at sales@commexfx.com, support@commexfx.com or why not by calling us at +357 25251000. We are there for you.